FAQ
Quickly find answers to the most common questions about your account, purchases and practice tests.
9 frequently asked questions01 I made a purchase but did not receive the email with my password.
An email containing your username and password is sent immediately after your purchase. Check your junk or spam folder and make sure the email address used for the purchase is correct.
If you still cannot find it, use the forgot password page to receive a new message. You can also contact us for assistance.
02 How do I register?
There is no separate registration form. After your purchase, you receive an email containing the username and password needed to sign in.
03 Why can’t I sign in?
Read the displayed error message carefully. Your username or password may be incorrect, or your subscription may have expired. You can use the forgot password page if needed.
04 I entered the wrong email address during my purchase. What should I do?
Contact us at contact@examencitoyennete.ca or through the Contact page. Include the incorrect address used for the purchase and the correct address you want to use.
05 I paid for access to 700 questions. Why can I select only 100 questions per test?
The free version offers tests of 10 or 20 questions selected randomly from a bank of 120 questions.
The paid version offers tests of 10, 20, 50 or 100 questions selected randomly from the full bank of more than 700 questions. The limit applies to each individual test, not to your total access.
06 Do you store my payment information?
Payments are processed by PayPal. Payment information is managed by PayPal and is not stored on our website. We receive only the information needed to process your purchase.
07 Can I receive the questions by email?
Questions are available online by starting a practice test. They are not sent by email.
08 Are the questions up to date?
Most information in the Discover Canada guide is historical. Information that can change, particularly details related to government and elections, is reviewed and updated regularly.
09 I paid twice by mistake. Can I get a refund?
Contact us at contact@examencitoyennete.ca or through the Contact page and provide the details of both payments. We will review the duplicate transaction and issue the appropriate refund.