FAQ

I made a purchase but did not receive the email with my password.
After your purchase, an email is immediately sent to you with your password and username, if you can not find anything in your inbox, look in your junk email (SPAM) or verify the accuracy of the email address that you used.
If all of this doesn't work go to the forgot password section and fill out the form that will send you your password again. If despite all this does not work contact us it will be our pleasure to help you.
I want to register what should I do.
On our website there is no registration section, after your purchase an email is sent to you with your username and password to allow you to log in.
I can not connect.
If you cannot log in, pay attention to error messages that appear in order to correct the problem, either the username or password are incorrect or your subscription has expired.
I made a mistake entering my email.
You just have to notify us by email at the following address: contact@examencitoyennete.ca or by sending us a message from the Contact section, specifying the wrong address you used, the correct address you will like to use.
I paid for 700 questions but I can only do a maximum of 100 questions per test.
On the site there are two options
Free: you can do tests of 10 or 20 questions when you start the test it takes questions randomly from a database of 120 questions.
Paying: you can do tests of 10, 20, 50 or 100 questions when you start the test it takes questions randomly from a database of 700 questions
Do you keep information on the payment methods on your site.
Payments are made through the PayPal website which specializes in online payment and which is more secure, all payment information is managed by him, and if the payment is validated he just sends us the necessary information to be able to process your purchase, and it happens automatically and quickly.
I would like to receive questions by email.
The questions can only be viewed online by starting tests.
Are the questions up to date.
Most of the information in the 'Discover Canada' guide is historical information that does not require regular updating, the part that changes and that we update regularly is what affects the government (for example: election, change of party leader, etc.)
I paid twice by mistake can I get a refund.
Just notify us by email at the following address: contact@examencitoyennete.ca or by sending us a message from the Contact section, and we will refund you for the excess purchase.
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